Webinar: ServiceNow platform customisation: Pros and Cons

Have you customised your ServiceNow platform? You may have. But are customisations a good thing or a bad thing? How much customisation is still good or even sustainable? Maybe you’ve already asked yourself if the decision to go your own way with existing ServiceNow applications and processes was a good one. Because we at GuideVision have a lot of experience in maintaining OOB (out of the box) implementations and especially with supporting and updating customized ones, we’d like to share our knowledge and best practices with you.

We’ll focus on the pros and cons of ServiceNow platform customisation and examine different approaches to important questions like how much editing is still worth implementing, how much editing can still be considered near-OOB and one of our favorites: Where is the line that should not be crossed?

We are going to discuss and analyse motivations for thinking about customisation, the benefits it brings to your business, how to sustainably develop platform solutions with regard to the functionalities that come with platform upgrades or which are defined in an internal development roadmap. At the same time we should not forget the potential impacts such customizations may cause.