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Our customers’ success with service management is of paramount importance for GuideVision. Having delivered well hundreds of ServiceNow projects, we understand customer challenges. We prefer to deliver ServiceNow in small phases, allowing our customers to realize its value quickly, while staying in line with strategic goals.
Our consultants can guide your business transformation initiatives, and enable you to take advantage of changing industry trends. We will make sure that your organizational change management challenges are properly addressed in your transformation program.GuideVision consultants will perform the following activities as part of the Consulting Services:
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GuideVision uses proven implementation methodology to ensure the solution meets all requirements. Comparing the out-of-the-box functionality of the ServiceNow tool with the thoroughly discovered needs of our customer, our experts quickly extract maximum value from the ServiceNow platform and ensure all configurations are in sync with possible future enhancements.
GuideVision's Implementation services portfolio:
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At GuideVision our highly skilled and specialized Platform Engineers deliver end-to-end Platform Optimization and Maintenance services to ensure your ServiceNow platform operates at peak performance. We secure uninterrupted services, prevent degradations, and ensure your platform stays up-to-date, continuously evolving to meet your ever-changing business needs.
Our work is built on four core pillars:
TRUST: We work transparently, building a foundation of mutual trust with our customers.
QUALITY: We deliver services aligned with clear and predictable service-level targets, leveraging industry best practices and our extensive experience.
COMPETENCE: Our engineers bring deep expertise, years of hands-on experience, and relevant ServiceNow certifications.
FLEXIBILITY: We recognize that every customer is unique, and we tailor our services to your specific requirements and business needs.
*Note: our main Support Hub in Hradec Králové was supported through the Europen Regional Development Fund, Operational Programme Enterprise and Innovations for Competitiveness, and the Czech Ministry of Industry and Trade.With an unconditional Customer Focus, our Platform Engineers please our Customers with services that optimize their ServiceNow experience.
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The SnowMirror solution offers enterprises a smarter way to access their ServiceNow data by loading it from a ServiceNow instance and storing it in a relational database such as Oracle or Microsoft SQL Server installed in a local environment. This mirror database can be used for custom reporting, data warehouse loads, system integration, data backup, and more.
An on-premise software, SnowMirror is an agent pulling the data from ServiceNow. It can be installed on a physical or virtual server in an enterprise environment as well as in AWS or Azure clouds.
SnowMirror is a smart replication tool for ServiceNow. Explore SnowMirror Key Benefits:
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GuideVision offers a wide range of ServiceNow-focused service packages and accelerators in areas such as consultancy, implementation, support, and maintenance, delivering unmatched quality and ensuring clients fully leverage ServiceNow's capabilities to achieve exceptional results in their digital transformation journeys in cost efficient manner.
GuideVision's service portfolio:
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The GuideVision training service offers high-quality training solutions tailored to meet customer requirements and maturity levels. This includes standard ServiceNow classes or custom solutions for all type of roles using or administering the ServiceNow application.
GuideVision's trainings take advantage of its unparalleled expertise and knowledge of Best practices:
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Strategy Workshops
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Business Process Analysis
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Solution Architecture and Design
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Roadmap Creation
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Assessments
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Other consultancy related to the ServiceNow platform
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Together we develop a strategy and an execution plan that takes into consideration the current business environment. The activities are led by our industry experts who guide you through industry best practices and the latest technologies. The structure of the workshops maximizes efficiency and saves valuable time for participating key business stakeholders.
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We can analyse a customer’s business processes to pinpoint gaps and opportunities for improvement. We follow a structured approach that applies industry best practices and methodologies via interviews with key stakeholders. This generates quick results and helps to replace aging reactive operating models with agile new solutions that provide the base for business transformation initiatives.
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Working with you, GuideVision's technical experts can design the optimal solution to enable you to extract maximum value from your ServiceNow investment. Our technical expertise, as well as our unmatched software development capacity, means we can design a solution that is good for the present as well as the future.
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Our roadmaps provide a prioritized plan of the tasks involved in implementing ServiceNow components. Our custom roadmaps will be in sync with operating circumstances and allow customers to better reach their goals.
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Evaluating the customer’s current environment using best practices and experience-based knowledge, we can highlight the values of the proposed solution as well as identify the drawbacks of current business processes and specify the right ServiceNow components to harness performance benefits.
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Together we develop a strategy and an execution plan that takes into consideration the current business environment. The activities are led by our industry experts who guide you through industry best practices and the latest technologies. The structure of the workshops maximizes efficiency and saves valuable time for participating key business stakeholders.
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General implementation services
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Review and assessment services
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Integration services
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Data migration and management services
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Assessments
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We help customers to maximize the benefit of ServiceNow products during their deployment. This helps to realize their business value quickly and provide a solid foundation for future development. Applying proven implementation best practices helps to avoid overwork and to reduce the total cost of ownership.
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We accelerate and increase the success of implementations by assessing the platform and application design, its configuration, and performance. We also help to ensure recommended security requirements are implemented and go further if needed. By stress testing with expected loads on the instance, we can replicate real world scenarios to identify issues prior to production.
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We can integrate ServiceNow with virtually any application using SOAP and REST and ensure that the solution provides maximum usability.
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We can incorporate existing data sources with the ServiceNow solution for instant value creation right after going live, and can also evaluate and improve existing data collection techniques to maximize the ServiceNow experience.
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Evaluating the customer’s current environment using best practices and experience-based knowledge, we can highlight the values of the proposed solution, as well as identify the drawbacks of the current business process and specify the right ServiceNow components to harness its performance benefits.
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Our Platform Engineers are dedicated to resolving incidents, addressing problems, and fulfilling service requests with the highest level of quality and professionalism. We deliver our services in alignment with predefined SLAs and flexible service hours, which can be tailored to meet your specific business requirements.
Proven Excellence in 2023:
- 99% of tickets resolved within SLA.
- Average response time: 8.3 minutes.
- Average resolution time: 2.8 hours.
These metrics demonstrate our commitment to delivering fast, reliable, and efficient support, ensuring minimal disruption to your business operations.
Our services are available through a range of customizable packages designed to suit businesses of all sizes, small and mid-sized companies as well as global enterprises. -
Our Platform Developers empower your business to maximize the value of ServiceNow by delivering tailored solutions that meet your unique needs.
We specialize in:
- Customizations
- Integrations
- Platform changes
- Complex bug fixes
By leveraging ServiceNow's best practices and rigorous quality assurance processes, we ensure that every change is carefully designed, developed, tested, and deployed in alignment with your business requirements. -
We use state-of-the-art processes and methodologies, honed through years of experience in maintaining complex customer environments, to seamlessly upgrade and patch your ServiceNow instances.
We commit on:
- Rapid Upgrades: Thanks to our expertise, we can complete full upgrades in as little as 2 weeks, minimizing downtime and disruptions.
- Comprehensive Support: Our services go beyond technical upgrades to include Project Management, resource and time planning, detailed reporting
- Enhanced Testing and Support: As part of our service, we include hypercare periods to ensure your platform’s stability post-upgrade. Additionally, when your instances are supported by our engineers, we can assist with User Acceptance Testing (UAT) to ensure changes meet your business needs.
Our services are available through both yearly and one-time packages, offering you predictable and convenient pricing tailored to your needs.
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SnowMirror lets you easily create flexible reports on your own infrastructure – Connect your own reporting platforms and BI tools like Tableau, PowerBI, Cognos, Microsoft Reporting Services or SAP Business Objects to ServiceNow. Store your ServiceNow data on databases like MySQL, MS SQL or Oracle.
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Archive ServiceNow data in the mirror database and unload your instance by erasing unnecessary bulks of data from your ServiceNow instance database.
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Backup ServiceNow data onto a filesystem in your local environment. Restore the lost data caused by human errors, malicious insiders or errors in automated scripts.
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Using SnowMirror reduces the load on your ServiceNow instance because only a few reports or integrated applications need live data.
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Leverage the mirror database to connect read-only integrations, integrate applications with a database on a local network and improve integration architecture.
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You’ll have peace of mind knowing that there’s a copy of your mission-critical data stored on a local server, with guaranteed access even if your internet or application service provider is not available.
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Our Platform Optimization and Maintenance Services packages enhance the value of your ServiceNow instance by resolving incidents, eliminating bugs, improving features, developing customizations, and managing upgrades, patches, and clones. This comprehensive approach ensures your platform operates at peak performance, empowering your organization to fully leverage ServiceNow's capabilities.
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Our advisory and consultancy service packages, led by experienced architects and senior professionals, assist clients in establishing effective organizational change management and platform governance. This approach ensures optimal ServiceNow implementation and long-term maintainability, enhancing your digital transformation outcomes.
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Our implementation service packages and accelerators streamline the deployment and customization of various ServiceNow applications and modules, ensuring predictable costs and high-quality outcomes. Leveraging our consultants' expertise and our proven methodologies, we consistently meet and exceed client expectations
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Official trainings
