The values GuideVision stands for

Pavel Müller and I both have technical backgrounds, and we both worked for some time as programmers. So in the beginning we were tool-oriented, so to speak. We wanted to provide our customers with systems that truly helped them do business, and we wanted to provide those tools at the best possible quality. We wanted to be proud of our work. When we started GuideVision, we already knew that the tools themselves weren’t going to save anyone on their own. How they’re used and what they’re used for also plays a major role. But we must always deliver our best. The quality of the system implementation itself is just as important to us as when we started doing business.

We often go into companies where there had previously been a failed attempt at implementing an ITSM system, and we literally rescue the functioning of their internal systems and workflows. We know how to tell our customers “no,” if what they want from us doesn’t make sense from a functional perspective. We see our work as consultancy. At GuideVision, we not only sell and implement ServiceNow software, but we are also able to advise our customers and tailor the system to them.

Knowledge and uniqueness in the field is something we value very highly. We constantly strive to improve our skills, and the same is reflected in our approach to our employees. The offer of certifications, trainings, courses and soft skills programs is really wide in our company, and we consider the development of our colleagues as one of the basic preconditions for the company’s successful development and growth. We want to provide our customers with exceptional service, and we believe we’ll only achieve this by constantly supporting and rewarding our employees for improving their qualifications.

Our goal is not to make the highest possible profit. It’s much more valuable to us to have a mutually beneficial and long-term partnership with our customers. We want to help them grow. We care about their success, and we know that our success depends on theirs. We win or lose together, and we’ll do everything we can to make sure we win together.

It’s important that we maintain something we call integrity. It means we do what we say. Our promises hold great value, which is why we responsibly set common goals and deadlines right at the beginning of our cooperation. Sometimes it’s hard to stand up to pressure for faster implementations, or requests for functionality that do not benefit the customer. Some of our contracts could have definitely been bigger and more profitable if we weren’t watching out for this. All too often, we see hidden projects in the projects we take over that have been suppressed or unfulfillable promises to the customer which in the end lead to their failure and the end of cooperation with the previous supplier. I’m sure that our approach pays off in the long term. Not only in terms of building customer relationships, but it also enables us to keep highly qualified people with a high level of personal integrity at GuideVision. Those people then contribute back to what we want our company to be.

Stay tuned! In the next part, we will say more about GuideVision’s biggest milestones.