Success Story: A Swiss-American cigarette and tobacco manufacturing company

GuideVision is helping this client in deploying ITSM and ITOM, as well as providing them process consultation. Our team is focused on building a solid foundation to manage all of the client’s work in one place. Big achievements thus far include integrating Jira with manageable triggers, and an ongoing effort to replace decommissioned internal tools, both of which are important for internal processes. Furthermore, our team has helped the company mature its IT department by enabling automation, and by moving away from reactive IT operations to make way for proactive incident deflection. The client’s feedback in the initial sprints has indicated a significant improvement in their overall development as compared to results with their previous provider. GuideVision continues to build trust and the overall relationship.

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