Webinar: Designing and maintaining the Service Catalog for optimal performance

As organizations continue their digital transformation journey, more and more users rely on IT departments to supply them with necessary services. This challenges IT to provide a structured Service Catalog that can be easily understood by users, while at the same time providing the necessary inputs for efficient operation.

And what about you? Is your Service Catalog clearly defined, or are you still depending on tribal knowledge? Is it an effortless experience for your customers or are they struggling with finding what they need?

Are you considering the creation of a new Service Catalog or redesigning an existing one? Are you designing multiple catalogs or a one-stop shop? Is your current catalog clear to your enterprise users or are they struggling to find which services are available to them?

This webinar will provide answers to some of these topics and more:

• Discover the capabilities of ServiceNow’s Service Catalog
• Learn about design principles and common pitfalls
• We’ll share our experience and industry best practices