Building Towards An Optimal Future With ServiceNow

After an explosive year in 2021, ServiceNow has kept their momentum moving forward. Making the modern software experience more accessible for organizations. With workplace cloud integrations and AI developments on the Now Platform, optimization has been a leading focus for 2022.

While the world is starting to emerge from a global pandemic, ServiceNow is taking the opportunity to help everyone restart on the right foot. Platform innovations that drive optimization are already helping organizations get back up to speed. So, let’s take a look at what steps ServiceNow offers to help organizations optimize.

The Goal of Optimization

First of all, what would it mean to optimize your workplace? The goal of optimization is to make more revenue, lower costs, and help customers and employees to be more happy with your business. Cutting unnecessary or burdensome processes to save money, time, and emotional stress usually comes from improving slow operations, and simplifying and/or automating processes to make them more agile.

In order to gauge where optimization is required, organizations today employ an array of tactics. Over two-thirds of organizations use the Internet of Things (IoT), wearables, and sensors to collect streamlining and operational data. Other methods include robotic process automation (RPA), machine learning, and artificial intelligence.

Although all of these approaches are helpful, it turns out one of the most effective and popular ways to optimize most modern organizations is through the power of cloud technology (where an entity can store all of its data, and easily retrieve it).

How ServiceNow Is Optimizing Organizations

The Now platform can be used to manage an organization’s cloud, end to end. Allowing for quick access to data and files is what aids organizations in operating their services at peak performance. ServiceNow helps IT and cloud teams consolidate and resolve issues on a single platform, build automation around legacy and manual tasks, and accelerate application delivery.

Immediate access to data can also help identify and address problems before they affect customers. For example, Integrations like IT Operations Management (ITOM), DevOps, and Lightstep Observability are all solutions that provide organizations with better data visibility and stronger application resilience. They also help organizations identify and address problems before they ever affect a customer.

But for issues that go beyond proactive integrations, ServiceNow’s Artificial intelligence for IT operations (AIOps) is also highly useful. The AI offers a faster response time to customers, improves the overall IT health of an organization, and further simplifies IT management.

To go the extra mile, ServiceNow also helps to optimize areas of risk management, cybersecurity, employee experience, and workflows. The result is organizations practicing proactive optimization approaches, minimizing time drains, and improving customer experience.

Reaping The Rewards Of Optimization

Efficiency comes when each cornerstone of your business is maximally functional. Proactively managing issues to avoid IT and customer relation issues, or getting rid of unnecessary processes increases the agility and effectiveness of an organization.

As ServiceNow continues to provide automation, artificial intelligence (AI), and other technologies, customers will continue to benefit from efficient businesses. With Now innovations that utilize AI and automation, businesses can stay on track and up to date. Customers also have more power than ever before as they can access information and support they need on their terms. Plus, employees can be more free from routine and mundane tasks, giving them more time to fulfill their roles.

When employees are happy, customers are happier, leading to higher revenue. And with less time being spent on burdensome processes, organizations save on costs. Thus, optimization goals can easily be met thanks to ServiceNow.

About GuideVision

GuideVision is a ServiceNow Elite Partner, focusing exclusively on ServiceNow-powered solutions, GuideVision has assembled a strong, international staff of not only technical experts, but expert consultants on human issues such as process and workflow design, as well as organisational change management. In addition, GuideVision is a member of the Infosys family of companies, which provides even greater scale and expertise.

Take advantage of GuideVision’s in-depth expertise in both technical and business aspects of ServiceNow by getting in touch with us.