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A service-aware CMDB: How to fly with the Common Service Data Model
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It might be quite a challenge to model the service-aware Configuration Management Database (CMDB) so that it supports real business value delivery and true service level reporting. Luckily, in the world of ServiceNow there is an ultimate answer – the Common Service Data Model (CSDM). The CSDM is a continually extending set of service-oriented definitions supporting a number of CMDB strategies aligned with the evolution of the whole ServiceNow Platform and its Applications/Modules.
In this webinar we will look together at CSDM in its recent version, 3.0, and investigate how CMDB projects can benefit from it. At the end of the webinar, answers to the following questions will be clear:
In this webinar we will look together at CSDM in its recent version, 3.0, and investigate how CMDB projects can benefit from it. At the end of the webinar, answers to the following questions will be clear:
- What CSDM is, what is not, and why should I follow it?
- How to get the most out of CMDB across the ServiceNow platform and all of its products thanks to guidance from CSDM?
- How to sustainably implement CSDM with an incremental maturity model driving real business value in four gradual stages (crawl, walk, run, fly)?
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